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FAQ

Here are answers to some common questions. Don't see your question? Contact us here.

What are the benefits of setting up a store with Kenosha Spiritwear?

  • Online store available 24 hours a day, 7 days a week, 365 days a year!
  • You maintain control over your brand and how your logos are used.
  • You can offer spiritwear to alumni, friends and other people, opening up an additional source of revenue for your school or organization.
  • No inventory to purchase in advance or keep track of!
  • No forms, checks or cash to keep track of!
  • No order minimums.
  • No cost to your school or organization.
  • You decide if you want to place a bulk order or allow individual orders. 

 

How do we get a store setup for our school?
Send us an email at help@kenoshaspiritwear.com to request a store. We will reach out to you to get a store setup.

 

My school or organization is really small, will you still work with me?
Even if your school is small, people still want to purchase spiritwear to show their pride! You can promote school pride by providing custom product with your name/logo on it.

 

We don't have a logo or mascot for our school, can you help us with that?
Absolutely! We have a talented team of graphic designers and illustrators that would love to put together a new logo or mascot for you! Send us a note through our contact form or email us at help@kenoshaspiritwear.com.

 

What is the return policy?
Learn more about our return policy here. 

 

When will my order be shipped?

If you are ordering with a bulk order, please allow up to 3-4 weeks after the ordering window closes for your order to be produced and shipped. Please not that high-order volume periods (back-to-school, holidays, etc.) can sometimes cause delays in the shipping process. The order will be sent directly to your team coordinator. If you placed an individual order, we begin processing your order immediately. Our goal is to have the order shipped within 7-10 business days from the time of order. Weekends, holidays, and unusually high-order volume periods can sometimes cause delays in the shipping process. If there is an out of stock or back-ordered item, we will notify you ASAP with all details in case you need to make a change to your order.

 

What size should I buy?
Please refer to the size chart for product specific sizing information.

 

What forms of payment are accepted?
Kenosha Spiritwear accepts Apple Pay, American Express, Discover, Google Pay, MasterCard, Paypal, Shopify Pay, and Visa. If you need to use a Purchase Order (PO), please send an email to help@kenoshaspiritwear.com.

 

When is my credit card charged?
All products are custom produced, so Kenosha Spiritwear charges your credit card when the order is placed. 

 

Will you charge sales tax on my order?
Sales tax will be added to all orders shipped to Wisconsin.